336bet Privacy Policy

01 Information We Collect

336bet collects personal data only where there is a clear, legitimate purpose for doing so. The categories of data we collect fall into three broad groups: information you provide directly, information generated automatically by your use of the platform, and information received from third-party service providers such as payment processors.

Information you provide directly:

• Registration data: Your full name, date of birth, email address, and Bangladeshi mobile phone number are collected when you create an account. This data is used to verify your identity, communicate with you, and operate your account.
• KYC verification documents: A copy of your National Identity Card (NID) or passport, submitted to satisfy our mandatory age and identity verification requirements prior to processing your first withdrawal.
• Payment information: Details of the payment methods linked to your account, including bKash wallet numbers, Nagad numbers, Rocket numbers, Upay numbers, bank account details, or card numbers (Visa / Mastercard). Full card numbers are never stored on our servers — only tokenised references are retained via our payment processor.
• Support correspondence: Any messages, emails, or chat transcripts exchanged between you and the 336bet support team, including the content of your enquiries and any attachments you submit.
• Preferences and settings: Responsible gaming preferences such as deposit limits, session time limits, and self-exclusion elections that you configure within your account settings.

Information collected automatically:

• Device and technical data: IP address, browser type and version, operating system, device type, screen resolution, and time zone setting.
• Session and usage data: Pages visited within the 336bet platform, session start and end times, games played, bets placed, deposit and withdrawal activity, and navigation paths through the site.
• Cookie data: Data stored via essential and performance cookies as described in the Cookies section of this policy.

Information received from third parties:

• Payment gateway data: Transaction confirmation and status data from bKash, Nagad, Rocket, Upay, and banking partners to reconcile deposits and withdrawals against your account balance.
• Fraud and risk screening data: Risk scores or flagging data from third-party fraud detection services that assist 336bet in identifying suspicious account activity, bonus abuse, or potential money laundering patterns.

02 How We Use Your Data

336bet processes your personal data only for specified, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The following table summarises the primary purposes for which your data is used and the legal basis for each processing activity.

336bet does not use your personal data for automated individual decision-making that produces legal or similarly significant effects without human oversight. Where automated systems are used to flag accounts for security review, those flags are reviewed by a human member of the 336bet compliance team before any action is taken on an account.

If you have opted in to receive promotional communications from 336bet — including notifications about BPL season offers, Eid bonuses, T20 World Cup promotions, and reload offers — you may withdraw that consent at any time by updating your notification preferences in your account settings or by contacting the support team at [email protected]. Withdrawal of consent for promotional communications will not affect your ability to use the 336bet platform.

03 Data Sharing & Disclosure

336bet does not sell, rent, or trade your personal data to any third party. Data sharing with external parties occurs only in the limited circumstances described below, and in each case only to the extent necessary for the specified purpose.

Third parties with whom data may be shared:

• Payment service providers: bKash, Nagad, Rocket, Upay, Visa/Mastercard processing networks, and Bangladeshi banking partners (Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank) receive the minimum transaction data necessary to process your deposits and withdrawals. These providers have their own independent privacy policies governing their use of your data.
• KYC and identity verification providers: Where 336bet uses a third-party identity verification service to process KYC documents, your NID or passport data is transmitted to that provider via an encrypted connection. The provider is contractually prohibited from using your identity documents for any purpose other than verification on behalf of 336bet.
• Fraud prevention and security services: Anonymised or pseudonymised risk data may be shared with third-party fraud detection platforms to identify patterns associated with account takeover, bonus abuse, or financial crime. These services do not receive your full identity profile.
• Game software providers: Game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive a session token and anonymous player identifier to facilitate gameplay. Game providers do not receive your full name, contact details, or payment information.
• Legal and regulatory authorities: 336bet may disclose personal data to law enforcement agencies, financial intelligence units, or regulatory bodies where required to do so by applicable law, court order, or regulatory instruction. Where legally permissible, 336bet will notify you of any such disclosure.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of the 336bet business, player account data may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer in advance where possible.

All third-party service providers engaged by 336bet who process personal data on our behalf are subject to contractual data processing agreements that require them to handle your data only in accordance with our instructions and to maintain appropriate security standards.

04 Cookies & Tracking

336bet uses cookies and similar local storage technologies to ensure the platform functions correctly, to maintain your login session, and to gather anonymised performance data that helps us improve the player experience. We do not deploy third-party advertising cookies or cross-site behavioural tracking scripts.

Cookie categories used by 336bet:

336bet does not use targeting or advertising cookies. No cookie data is shared with advertising networks, social media platforms, or external analytics providers that build cross-site user profiles.

Managing cookies: You can control and delete cookies through your browser settings. Most modern browsers allow you to block all cookies, block third-party cookies only, or clear cookies on browser close. Please note that disabling essential cookies will prevent you from logging in to your 336bet account and using core platform features. Disabling performance or functional cookies will not affect your ability to play games or make transactions.

For detailed instructions on managing cookies in your specific browser, refer to the help documentation for Chrome, Firefox, Safari, Edge, or Samsung Internet (commonly used on Bangladeshi Android devices).

05 Data Security

336bet implements a multi-layered security architecture designed to protect your personal data from unauthorised access, disclosure, alteration, and destruction. Our security measures are reviewed and updated on a regular basis to address emerging threats and maintain industry-standard protection levels.

Key security measures in place:

• Transport encryption: All data in transit between your device and the 336bet platform is encrypted using TLS 1.2 or higher with 256-bit keys. This applies to all pages, the game lobby, the cashier, and the account settings area.
• At-rest encryption: Sensitive data stored in 336bet databases — including KYC documents and payment method references — is encrypted at rest using industry-standard symmetric encryption.
• Password security: Player passwords are stored using a one-way cryptographic hashing algorithm with a unique per-account salt. Plain-text passwords are never stored anywhere on 336bet systems. 336bet staff cannot view your password.
• Access controls: Access to production systems and player data is restricted to authorised 336bet personnel on a strict need-to-know basis. All staff access to sensitive data systems is logged and subject to periodic audit.
• Two-factor authentication: 336bet supports OTP-based verification via Bangladeshi mobile number for sensitive account actions including password reset and withdrawal requests.
• Security monitoring: Automated security monitoring systems run continuously to detect and alert on unusual access patterns, brute-force attempts, and potential account compromise events.

While 336bet maintains robust security controls, no internet-based platform can guarantee absolute security against all possible threats. You also have a responsibility for your own account security: use a strong, unique password, do not share your login credentials with anyone, and log out of your account when using a shared or public device.

Data breach notification: In the event of a security incident that results in a breach of your personal data, 336bet will notify affected players via their registered email address within 72 hours of becoming aware of the breach, where technically and practically feasible. The notification will describe the nature of the breach, the categories of data affected, and the steps 336bet has taken in response.

06 Data Retention

336bet retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply to the main categories of player data held by 336bet.

When data reaches the end of its applicable retention period and there is no ongoing legal requirement to retain it, 336bet will securely delete or irreversibly anonymise the data. Anonymised data — which can no longer be linked to any individual player — may be retained indefinitely for statistical and platform improvement purposes.

If you request deletion of your account, 336bet will begin the account closure process promptly. However, certain categories of data (particularly KYC documents and financial transaction records) must be retained for the periods specified above regardless of account closure, in compliance with anti-money laundering and financial record-keeping regulations. 336bet will inform you of any such retention obligations at the time of your deletion request.

07 Your Rights

As a player on the 336bet platform, you have a number of rights in relation to the personal data we hold about you. These rights can be exercised at any time by contacting our support team at [email protected]. 336bet will acknowledge your request within two business days and will endeavour to respond in full within five business days.

Your data rights include:

• Right of access: You have the right to request a copy of all personal data that 336bet holds about you, together with information about how it is being used and with whom it has been shared. This is sometimes referred to as a Subject Access Request (SAR).
• Right to rectification: If any personal data held by 336bet about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. For straightforward corrections such as phone number or email address, you may update these directly via your account settings.
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw your consent and there is no other legal basis for processing. This right is subject to 336bet's legal retention obligations as described in the Data Retention section.
• Right to restrict processing: You have the right to request that 336bet restrict the processing of your personal data in certain circumstances — for example, while a dispute about data accuracy is being resolved, or where you have objected to processing on grounds of legitimate interest pending 336bet's assessment of your objection.
• Right to data portability: You have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format (such as CSV) for personal data that you have provided to 336bet and that is processed on the basis of contract or consent. You may also request that this data be transmitted directly to another service provider where technically feasible.
• Right to object: You have the right to object to the processing of your personal data where 336bet relies on legitimate interest as the legal basis. 336bet will cease processing unless it can demonstrate compelling legitimate grounds that override your interests. You have an unconditional right to object to processing for direct marketing purposes.
• Right to withdraw consent: Where 336bet processes your data on the basis of your consent (for example, for promotional communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to the withdrawal.

To exercise any of these rights, contact the 336bet support team at [email protected] with the subject line "Data Rights Request" and a description of your request. You may be asked to provide proof of identity before your request is actioned, to protect against unauthorised access to another player's data.

336bet will not charge a fee for handling data rights requests submitted in good faith. Where requests are manifestly unfounded, repetitive, or excessive, 336bet reserves the right to charge a reasonable administrative fee or to decline the request, and will explain the reason for doing so.

08 Contact & Updates

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which 336bet processes your personal data, please contact our support team using the following details.

Privacy enquiries:
Email: [email protected] (plain text — not a clickable link)
Response target: within one business hour for urgent matters; within one business day for general enquiries.
Support is available 24 hours a day, 7 days a week, including Bangladesh public holidays.

When contacting us about a privacy matter, please include your registered username or email address, a description of your enquiry or concern, and any relevant reference numbers if you are following up on a previous communication. This will help us locate your account and respond accurately.

Updates to this Privacy Policy:
336bet may update this Privacy Policy from time to time to reflect changes in our data practices, new services added to the platform, changes in applicable law, or feedback from players. When material changes are made, we will notify registered players via their registered email address at least seven days before the changes take effect. The effective date at the top of this page will be updated to reflect the date of the most recent revision.

For non-material changes — such as minor clarifications of existing language that do not alter the substance of our data practices — we may update this page without individual notification. We encourage you to review this Privacy Policy periodically to stay informed of how 336bet protects your data.

Your continued use of the 336bet platform following the publication of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes to this Privacy Policy, you should cease using the platform and may request closure of your account by contacting [email protected].