Responsible Gaming
at 336bet — Play Safe, Play Smart

01 Our Commitment to Responsible Gaming

At 336bet, responsible gaming is not a checkbox or a legal formality — it is a core part of how we operate. We recognise that while the vast majority of players who visit our platform enjoy cricket betting, live casino games, and slot titles as a recreational pastime, a minority may develop patterns of play that cause genuine harm to themselves or to people around them. Our commitment is to identify those situations early, provide meaningful tools to address them, and connect players with professional support when needed.

The 336bet responsible gaming programme is built around four principles: prevention — stopping underage and problem gambling before it starts; awareness — making sure every player has access to accurate information about the risks of gambling; control — giving players the technical tools to manage their own activity; and support — ensuring that professional help is accessible and easy to reach when gambling stops being fun.

We serve players across Bangladesh, from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. Regardless of where you are, the same protections apply. Our platform is SSL-secured, our support team is available around the clock, and all responsible gaming tools described on this page are available to every registered player at no cost.

02 18+ Age Restriction

336bet is strictly an adults-only platform. Players must be 18 years of age or older to register an account, make a deposit, or participate in any game or sports betting market available on the platform. This requirement is non-negotiable and applies to all players regardless of location, payment method, or game type.

How we enforce the age restriction:

• Registration declaration: All players are required to confirm at the point of registration that they are aged 18 or above. Providing a false declaration to circumvent the age restriction is a violation of our Terms & Conditions and will result in permanent account closure and forfeiture of any balance.
• KYC identity verification: Before processing a player's first withdrawal, 336bet requires submission of a valid National Identity Card (NID) or passport to confirm both identity and date of birth. Accounts that cannot be verified as belonging to an adult aged 18 or above will be suspended.
• Ongoing monitoring: Our compliance team monitors account activity for behavioural signals that may indicate underage use, including unusual deposit patterns and inconsistencies in account registration data.

Protecting young people in your household: If you share a device or internet connection with individuals under 18, we strongly recommend enabling parental control software to prevent access to gambling websites. 336bet cannot be held responsible for underage access that occurs because a registered adult player has shared their login credentials or left their account active on a shared device. Please log out of your 336bet account when not in use and never share your password with anyone.

03 Recognising Problem Gambling

Problem gambling develops gradually. Many people who develop a problematic relationship with gambling do not recognise the signs until the situation has already had a significant impact on their finances, relationships, or mental health. Early recognition is the most powerful tool available — the sooner a problem is identified, the easier it is to address.

336bet encourages all players to periodically and honestly assess their gambling behaviour using the self-assessment questions below. If you answer "yes" to three or more of these questions, we encourage you to consider activating our self-exclusion or deposit limit tools, and to speak to a member of our support team.

A "yes" answer to any of these questions does not automatically mean you have a gambling problem — but it does mean it is worth pausing and reflecting honestly on your relationship with gambling. Our support team is available at any time for a confidential conversation. You do not need to be in crisis to reach out.

04 Self-Exclusion

Self-exclusion is a formal process by which a player requests that 336bet close their account for a defined period of time. It is one of the most effective tools available for players who feel that their gambling has become harmful or unmanageable. At 336bet, self-exclusion is taken seriously — it is not easily reversed once applied, and its terms are enforced strictly.

Available self-exclusion periods:

• 6 months — suitable for players who recognise early warning signs and want to take a meaningful break.
• 1 year — recommended for players who have experienced repeated difficulty controlling their gambling.
• 2 years — for players who need a longer period of distance from gambling to address underlying issues.
• 5 years (long-term) — for players with a significant and established problem gambling history.

What happens during self-exclusion:

• Your 336bet account is immediately suspended and you cannot log in.
• All pending bets at the time of exclusion will be settled according to standard rules; remaining account balances are refunded to your nominated withdrawal method.
• All promotional and marketing communications from 336bet are suppressed for the duration of the exclusion period.
• Attempts to re-register using different personal details during the exclusion period will result in the new account being closed immediately upon identification.

How to request self-exclusion: Contact the 336bet support team at [email protected] with the subject line "Self-Exclusion Request" and specify your preferred exclusion period. Our team will action the request within one business hour of receiving it. Self-exclusion requests cannot be reversed during the chosen exclusion period — this is by design to protect you.

05 Deposit & Spending Limits

Financial control is one of the most practical ways to maintain a healthy relationship with gambling. 336bet provides every registered player with the ability to set limits on the amount they can deposit into their account within a given time period. These limits work automatically — once your chosen threshold is reached, the 336bet platform will decline any further deposit attempts until the limit period resets.

Available limit types:

Increasing a deposit limit: To protect players from impulsive decisions, requests to increase an existing deposit limit are subject to a mandatory 7-day cooling-off period before the increase takes effect. A reduction in limits, however, takes effect immediately. This asymmetry is intentional — it makes it easy to add protection and adds a meaningful delay to removing it.

How to set or adjust limits: Log in to your 336bet account and navigate to the Responsible Gaming section of your account settings. All limit types can be configured from that screen. Alternatively, contact [email protected] and a team member will set the limits on your behalf within one business hour.

06 Time-Out & Session Controls

Sometimes players need a short, structured break from gambling without committing to a full self-exclusion. The 336bet time-out feature lets you temporarily suspend your account for a defined short-to-medium-term period. During a time-out, your account is fully locked — you cannot log in, deposit, or participate in any games — but the suspension is designed to be temporary, unlike long-term self-exclusion.

Available time-out periods:

• 24 hours — a brief cooling-off period after a significant loss or an intense gaming session.
• 48 hours — a weekend break to reset and return with a clearer mindset.
• 7 days (one week) — a more substantial break suitable for players noticing early signs of unhealthy habits.
• 30 days (one month) — a longer structured pause, appropriate for players who feel they need meaningful time away from the platform.

Reality check reminders: In addition to full time-outs, 336bet offers in-session reality check notifications. You can configure your account to display a reminder popup at intervals of 30 minutes, 60 minutes, or 120 minutes during active play. Each reminder shows your current session duration and your total net wager during the session, giving you an honest picture of your activity in real time. To enable reality check reminders, visit your account settings or contact our support team.

Session time limits: You can also set a maximum session duration, after which your account will automatically log you out. This is particularly useful if you tend to lose track of time while playing slots or watching a live cricket match on 336bet's live betting section. Available session durations range from 1 hour to 8 hours per day.

07 Player Protection Tools Summary

The following table summarises all responsible gaming tools available to 336bet players, how to access them, and how quickly each one takes effect. All tools are free to use and available to every registered player on the platform.

08 Getting Help & Support

If you are concerned about your gambling — or about someone else's gambling — please do not wait until the situation becomes a crisis. The earlier you reach out, the more options are available to help you. 336bet's responsible gaming support team is available every day of the year, including during Ramadan, Eid, Pohela Boishakh, Victory Day (16 December), and Independence Day (26 March).

How to contact 336bet responsible gaming support:

• Email our dedicated responsible gaming team at [email protected] with the subject line "Responsible Gaming" for priority handling.
• All responsible gaming enquiries — including requests for self-exclusion, deposit limits, time-outs, and account closures — are handled within one business hour during normal support hours, and within four hours overnight.
• All communications with our responsible gaming team are treated with complete confidentiality. Your request will never be shared with third parties without your consent.

What to include in your message: Your registered username or account email, the specific tool or action you are requesting (e.g., "please activate a 6-month self-exclusion on my account"), and any context you feel comfortable sharing. You do not need to provide a reason to request any responsible gaming tool — simply stating what you need is sufficient.

Supporting a friend or family member: If someone close to you is showing signs of problem gambling, you can contact us on their behalf. With their consent, we can discuss the options available and help facilitate access to support resources. We understand that problem gambling affects entire families, not just the individual player, and our team is trained to handle these conversations with empathy and discretion.